Missouri resident Lesli Hill learned the hard way that terminating an Affordable Care Act plan can be far more difficult than navigating the website to buy one. She spent six weeks being bounced from operator to operator, calling the help line, using the online chat, blasting out emails to anyone who would listen, before ultimately driving to Kansas City last week to enlist her insurance company’s help. Only then was she able to break through the bureaucratic logjam, and cancel her policy. …..
Hill’s troubles started last fall, after due to the health law. For lack of options, she went on the exchange and
She wasn’t thrilled about it, but at least she was covered.
However, shortly afterward Hill, 62, learned — outside the exchange. She checked with Blue Cross Blue Shield in early December and was told she’d have to cancel her ObamaCare plan first.
“At that point, I…
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